Terms & Conditions

General Contractual and Travel Terms of SportOne Events GmbH – Version 12 August 2026.

The German version is intended to be the prevailing contractual text. Mandatory statutory rights and individually confirmed service terms take precedence. This English version has been adapted in substance from the revised German version.

1. Scope and contractual documents

These General Contractual and Travel Terms (Terms) apply to all offers and contracts of SportOne Events GmbH, Spitalgasse 24, 3011 Bern, Switzerland (hereafter S1E) concerning event tickets, hospitality, individual travel services, package travel, incentive travel and related services.

The following order of priority applies: the individual offer or booking confirmation, expressly incorporated special conditions for the relevant offer, these Terms and the applicable law. Individually agreed written provisions prevail. Mandatory statutory rights always remain reserved.

Additional terms of the relevant event organiser or service provider may apply to individual services.

2. S1E's role and type of booking

S1E's legal role depends on the substance of the specific booking and not solely on the label used for it.

• Organiser: S1E is the contracting party responsible for proper performance where S1E offers its own arrangement or package travel.
• Intermediary: S1E arranges a third-party service where the responsible provider is clearly identified as the contracting party in the offer or confirmation. The provider's validly incorporated terms apply to that service.
• Ticket-only: The purchase of a ticket or hospitality service alone is generally not package travel.
• Package travel: Where at least two different travel services are combined in advance for an inclusive price and the statutory conditions are met, the mandatory provisions of the Swiss Package Travel Act (PTA) also apply.

3. Offer, booking and conclusion of contract

Offers, website content and availability information are non-binding unless expressly described as binding. An enquiry by website, email, telephone or newsletter does not itself create a contract.

The contract is concluded when the customer pays the relevant invoice, S1E confirms the booking in writing or electronically, or S1E performs the service at the customer's express request. A separate booking confirmation is not required if the offer or invoice contains the essential services, price, payment conditions and S1E's role; in that case, an email confirming receipt of payment is sufficient electronic confirmation.

A person booking for other participants confirms that they are authorised to represent them and will provide them with all contractual information. Joint liability for other participants exists only where expressly agreed or required by law.

Obvious writing, calculation or transmission errors may be corrected. If a correction changes an essential contractual basis, the customer may accept it or withdraw without charge from the contract before performance.

4. Contracted services and special requests

The offer, paid invoice or booking confirmation and any incorporated service description determine the scope and quality owed. Images, seating plans and categories are illustrative. A specific seat or seating arrangement is owed only if expressly confirmed by S1E in writing.

Special requests, specific rooms or seats, adjacent seating and collateral arrangements are binding only if confirmed by S1E in writing.

5. Prices and fees

The total price stated in the offer, invoice or booking confirmation applies. Unless stated otherwise, prices are per person in Swiss francs and include statutory VAT and mandatory fees known when the booking is made.

Ticket, hospitality, flight, hotel and other service prices are daily prices. Ticket and hospitality prices may exceed the printed face value and may include procurement, service or partner fees. All stated prices may change until payment or contract conclusion according to availability, demand, exchange rates and supplier prices. Additional fees are stated before the contract is concluded.

Tickets are generally offered and guaranteed in adjacent pairs. For orders of three or more tickets, S1E will try to arrange as many adjacent seats as possible; a particular seating arrangement is guaranteed only if expressly confirmed in writing. If a larger adjacent group is essential, the customer must inform S1E early. Odd numbers or more than two adjacent seats may be offered subject to availability, and partner agencies may charge a supplement.

After contract conclusion, prices may change only under Clause 10 or following a contractual change requested by the customer.

Entry to a stadium or arena is governed exclusively by the organiser's rules and decisions. S1E accepts no liability for refused entry where S1E is not responsible. Guest-team fan items, including scarves, caps or shirts, may be prohibited under organiser or area rules, which the customer must observe.

6. Payment

Due dates and payment are governed by the offer, invoice or booking confirmation. Non-refundable tickets, hospitality, flights and other immediately issued or prepaid services become payable in full upon contract conclusion. Amounts already paid are not refunded to the extent that they relate to services expressly identified as non-refundable or to cancellation charges under Clause 9.

If payment is overdue, S1E may withdraw after an unsuccessful reasonable grace period and claim the costs due under Clause 9. No grace period is required where the service is imminent, the due date was expressly agreed as essential or the supplier would otherwise release the reservation.

7. Tickets, documents and delivery

Tickets may be supplied as e-tickets, mobile tickets, paper tickets, season tickets, vouchers or through an official ticket app. The method and period stated in the confirmation apply. Delivery shortly before the event is customary and is not a defect where use remains possible in time.

Customers must provide correct names, a reachable email address and telephone number and the technical means required for mobile tickets. Tickets may be transferred only in accordance with organiser rules. Loss or unauthorised disclosure of a properly delivered ticket is the customer's responsibility.

8. Rescheduling, cancellation and venue entry

The organiser determines the date, start time, venue, programme and entry rules and may change them. S1E informs customers when S1E obtains reliable notice. Customers remain responsible for checking official information before travel and the event.

For ticket-only or hospitality bookings, a ticket normally remains valid for the replacement date if organiser terms so provide. If the customer cannot attend, a refund exists only to the extent granted by the organiser or supplier and actually received by S1E.

If a ticket-only service is finally cancelled, S1E passes on any refund obtained from the organiser or supplier, less previously stated non-refundable third-party charges.

Where the event is an essential part of package travel, changes, substitute services, reductions, withdrawal and refunds are governed by the PTA; the ticket-only rule does not limit those rights.

S1E is not liable for refusal of entry caused by the customer's conduct, incorrect information, missing documents, late arrival, breach of venue or fan rules, another customer default or another circumstance for which S1E is not responsible.

9. Changes or cancellation by the customer

Changes and cancellations must be sent to S1E by email and take effect upon receipt. Messages received outside business hours can be processed on the next business day; mandatory statutory time limits remain unaffected.

For ordinary travel arrangements and packages, unless expressly agreed special conditions are contained in the offer, invoice or booking confirmation, the standard cancellation charges set out below apply. An administration fee of CHF 100 per person may be charged in addition.

Documented non-refundable costs for tickets, hospitality, flights, hotels and other suppliers may be charged in addition. The total amount claimed will not exceed the prices charged by S1E to the customer for the cancelled services.

• For confirmed tickets and hospitality expressly identified as non-refundable, cancellation charges amount to 100% of the price allocated to those services from contract conclusion.
• If the customer is prevented from taking package travel, the booking may be transferred under Article 17 PTA to a substitute traveller who meets all participation requirements, provided S1E is informed within a reasonable period before departure. The original and substitute travellers are jointly and severally liable for the outstanding price and any additional costs actually caused by the transfer.

10. Price and service changes before travel

For package travel, S1E may increase the agreed price only if the confirmation expressly permits this, contains the precise calculation method and all statutory requirements are met. Permitted reasons are later increases in transport costs including fuel, increases in charges for particular services or changes in exchange rates applicable to the package.

The increase is limited to the proven change in the affected cost component, allocated proportionately among affected travellers. For exchange-rate changes, the difference between the reference rate identified in the confirmation and the rate applicable when paying the supplier is applied to the affected service component.

11. Cancellation by S1E

For package travel, the customer's rights following cancellation by S1E are mandatorily governed by Articles 10 and 11 PTA.

Certain journeys identified in the offer require a minimum number of participants. If that number is not reached, S1E may cancel within the period stated in the offer before departure. S1E refunds the price already paid; further compensation is excluded subject to mandatory statutory claims.

If, in S1E's assessment, performance of a journey is endangered, materially impeded or made impossible by force majeure, official measures, political unrest or strikes, S1E may cancel the journey. Package-travel refunds are governed by the mandatory PTA provisions. For other arrangements, S1E may deduct documented non-refundable third-party costs from the repayment. Further compensation is excluded to the extent permitted by law.

Clause 8 applies to ticket-only services. Mandatory rights remain reserved.

12. Changes and defects during travel

A defect identified locally must be reported as soon as possible in writing or another suitable form to the supplier and S1E or its local representative, with a request for remedy. S1E uses its best efforts to find a suitable solution.

If no remedy is provided within a reasonable time and action is required, the customer may remedy the issue within statutory limits and seek reimbursement of necessary, reasonable and documented costs. For significant service changes or termination, the substitute, reduction, repatriation and damages rights under the PTA apply.

The customer must reasonably mitigate loss. Absence of a written local confirmation does not automatically extinguish a claim, although it may make proof more difficult.

Rescheduling or cancellation of a match or sporting event does not create further liability for S1E where S1E is not responsible for the event. Clause 8 and mandatory package-travel rights remain reserved.

13. Assertion of claims

Claims should be submitted to S1E in writing with supporting documents as soon as reasonably possible after travel; notification within one month is recommended.

If a late report prevents S1E from mitigating loss or preserving evidence, statutory consequences of a failure to cooperate or mitigate may apply.

14. Liability

For package travel, S1E's liability is governed in particular by Articles 14-16 and 19 PTA.

Liability for personal injury resulting from failure or improper performance of package travel cannot be limited. For other damage, liability is limited, to the extent permitted by law, to twice the price of the affected package. This limitation does not apply to damage caused intentionally or by gross negligence.

The special provisions in Clauses 10-12 remain reserved.

S1E is responsible for indirect loss, lost profit or consequential cost only where exclusion is legally permitted and the loss is a foreseeable consequence of a breach attributable to S1E. Mandatory international carriage and passenger rights remain reserved.

S1E is not responsible for excursions or services not booked through S1E. Rescheduling or cancellation of a match or sporting event does not create liability for S1E where S1E is not responsible for the event; Clause 8 and mandatory package-travel rights remain reserved.

15. Personal belongings and conduct

Customers are responsible for safeguarding cash, cards, passports, mobile devices and valuables and must comply with supplier safety, venue, ticket, fan and conduct rules.

To the extent permitted by law and where S1E is not responsible for the relevant circumstance, S1E accepts no liability:

• for loss of personal effects, valuables, cash, jewellery and photo or video equipment, including theft from rental vehicles;
• for loss, theft, damage or misuse of bank, debit and credit cards and comparable payment instruments;
• for programme changes caused by rail, bus, shipping or air transport timetables or services not being observed;
• for events or excursions at the destination that were not booked through S1E or a local representative designated by S1E;
• for damage connected with activities that is attributable to a participant's personal fitness, own responsibility or conduct.

16. Entry, health and safety rules

For advertised travel within Europe, Swiss and Liechtenstein nationals generally require a valid passport or identity card. Travel to other destinations generally requires a passport valid for at least six months after the return date; the current requirements of the destination always apply. Information on visa requirements and health formalities may be requested from S1E.

Nationals of other states receive the information available for their booking upon a prompt request to S1E.

Customers are responsible for valid travel documents, visas, entry permits, foreign-exchange regulations and personal health requirements unless S1E expressly undertook to obtain them or is responsible for incorrect information.

17. Insurance

S1E strongly recommends adequate cancellation, curtailment, medical, accident, repatriation and baggage insurance. The relevant insurer's terms and exclusions apply. Insurance forms part of the contract only if expressly confirmed.

18. Protection of customer funds

For package travel, S1E secures repayment of amounts paid in connection with the package and repatriation in the event of insolvency or bankruptcy in accordance with Article 18 PTA.

Protection is provided through Notariat Thun AG, Bälliz 67, 3600 Thun, Switzerland. It applies exclusively to package travel. S1E provides suitable evidence to the customer on request.

19. Data protection

S1E processes personal data under the privacy policy published on its website. It explains booking and participant data, recipients such as event organisers, hotels, airlines, ticket suppliers, IT and newsletter providers, international transfers, retention and data-subject rights.

Where a booking includes other participants' data, the booking person confirms that those individuals have been informed of the privacy policy and that the data may lawfully be provided.

20. Governing law and jurisdiction

Swiss law applies.

The courts of Bern have exclusive jurisdiction.

21. Languages, changes and severability

German and English versions are provided. If they conflict, the German version prevails unless mandatory law requires otherwise.

S1E may amend these Terms for future contracts.

If a provision is wholly or partly invalid, the remaining provisions continue to apply. The statutory rule replaces the invalid provision; mandatory rights are not restricted.

Version: 12 August 2026.